In these terms of use, “we”, “us” or “our” means Dermatology Hawke’s Bay and includes directors, employees, and agents; and “you” or “your” means the person who accepts these terms of use by using our services, including this website.

“Contract” means the terms and conditions contained herein, together with any quotation, order, invoice or other document or amendments supplemental to this contract.

“Patient” means the person/s, or any person or entities acting on behalf of and with the authority of the patient, requesting Dermatology Hawke’s Bay to provide the services as specified in any quotation, invoice or other documentation.

We supply goods and services in New Zealand.  Therefore, all goods and services on our website are advertised in New Zealand dollars and include New Zealand Goods and Services Tax (GST) of 15%.  We reserve the right to change advertised prices at any time.

Quotes for all services (medical, surgical, appearance medicine) will be provided at the time of your consultation. The quotes are valid for one month from the date of your consultation. All quotes are in New Zealand dollars inclusive of GST.

Payment policy – consultations, treatments and products
All invoices must be settled on the day of your appointment at reception. Some services such as repeat prescriptions will require pre-payment. If you are covered by Southern Cross insurance, we will submit your claim online on your behalf as part of our agreed affiliated provider contract. Any shortfall in your cover will need to be settled at reception on the day.

Any other invoices sent to you by Dermatology Hawke’s Bay must be settled within 7 days of the invoice date.

Fees are dependent upon the nature of the service.  Additional procedures undertaken at your appointment will incur a supplementary fee, which you will be advised of during your consultation.

We are an affiliated Southern Cross provider. If you are a Southern Cross member, you can use your insurance to see us. If your insurance is declined, you will be charged as per our normal rates for non-Southern Cross members.

Appearance medicine consultations

Appearance medicine consultations with registered nurses incur a $50 fee.  If you proceed with an appearance medicine service, the consultation fee will be redeemable towards the service.

Deposit payment for surgery
A deposit is due 7 working days prior to your scheduled surgery. We reserve the right to cancel your surgery if payment hasn’t been received and cleared prior to your surgery date.

Cancellation policy of consultations & non-surgical treatments
Cancellation of consultations and non-surgical treatments, within 24 hours of the appointment, will incur a $75 non-attendance fee. Non-attendance may be charged at full price.

Cancellation policy for surgical treatments
Cancellation of surgical treatments, with less than 7 day’s notice of the appointment, will incur an 80% cancellation fee. Non-attendance may be charged at full price.

Default of payment and debt recovery by EC Credit Control
In consideration of us agreeing to provide services, the patient grants a security interest in all of its obligations under these terms and conditions with regards to payments of invoices.

If the invoice is not paid within 7 days, or timeframe agreed with us, we will transfer the debt to EC Credit Control who will recover the payment from the patient.  Any debt recovery charges will be borne by the patient (including but not limited to internal administration fees, legal costs, collection agency costs and bank dishonour fees).

The patient shall not be entitled to off-set against, or deduct from the price, any sums owed, or claimed to be owed, to the patient by us, nor to withhold payment of any invoice because part of that invoice is in dispute with their insurance provider.

Upon agreeing to these terms and conditions in writing, the patient acknowledges and agrees that the terms and conditions constitute a security agreement for the purposes of the Personal Property Securities Act 1999 (PPSA).

Gift vouchers
Gift vouchers are available from our clinic. If no treatment is specified, the gift voucher can be used for any products or services offered by Dermatology Hawke’s Bay.

Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded nor can any change or credit be given.

Special offers / promotions
Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.

Skincare purchases
Skincare products cannot be returned, even in their original packaging.  A refund will not be provided.

From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure that the advertising is relevant or useful to our users. However, we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.

Website use
All terms and conditions are current, although subject to variation from time to time. We reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions.

If you are unclear, or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us. If you do not agree to any of our terms and conditions or with the terms of our privacy policy, you should immediately cease your use of our website.

Information on this website
The information on this website is intended for general public information only and should not be considered to be complete or definitive. We take all reasonable steps to ensure that information on our website is correct, however, we do not claim that it is accurate or complete. To the maximum extent permitted by law, we accept no responsibility regarding the completeness or accuracy of information on our website and use of such information is at your own risk.

When you visit our website, the following information will be recorded by our Website Service Provider (“WSP”) for statistical purposes:

All non-personal information or material sent to Dermatology Hawke’s Bay is deemed not to be confidential and generic of nature. You grant Dermatology Hawke’s Bay an unrestricted irrevocable license to use, reproduce, display, perform, modify, transmit and distribute that information or material, for any purpose.

No attempt will be made to identify you or your browsing activities from these records except in the unlikely event of an investigation by the WSP, or where a law enforcement agency exercises a warrant to inspect the WSP’s logs.

Trademarks, copyright and linking to this website
We are the owner of the copyright and other intellectual property rights of the material contained in this website. No permission is given in respect of the use of our logo, or the imagery and content contained within this website.

We will take reasonable care to ensure that the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot, and will not, be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.

Links to third party websites
This website contains links to sites maintained by other organisations (“Third Party Websites”), and those third party websites are not under the control of us. We do not take any responsibility for the material or functionality of third party websites (“Third Party Material”).

To the maximum extent permitted by law, we make no warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of third party material or products or services available through third party websites; or that third party material does not infringe the intellectual property rights of any person. We do not authorise the reproduction of third party material by linking material on this website to third party material.

You should take appropriate action to ensure that your access to, and use of this website and third party websites is protected against, and free from viruses, worms, trojan horses and other harmful and destructive material.

Governing law
We are a New Zealand based company and supply goods and services within New Zealand.  Therefore, by using this website, you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our website and services.

Privacy policy
We collect relevant personal information as per the Privacy Act 2000 and Health Information Privacy Code 2020. More information is available in our Privacy Statement.

Your obligations
In addition to obligations listed elsewhere in these Terms of Use, you agree: